Cancellation policy

Right of withdrawal

Consumers have the right to withdraw from a distance or off-premises contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which the consumer or a third party other than the carrier and indicated by the consumer takes possession of the goods in the case of a sales contract, or of the last goods in the case of a contract concerning several goods ordered by the consumer as part of a single order and delivered separately, or of the last part or piece in the case of a contract concerning the delivery of goods in several parts or pieces.

In order to exercise their right of withdrawal, consumers must send us

King4Pets GmbH
Auf dem Stemmingholt 41
46499 Hamminkeln
Phone: 02856 9093330
E-mail: info@king4pets.com

by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of their decision to revoke this contract.

Consumers may use the attached cancellation form for this purpose, which is, however, not mandatory.

In order to comply with the withdrawal period, it is sufficient for consumers to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If consumers withdraw from this contract, we must reimburse them all payments we have received from them, including delivery costs (with the exception of additional costs resulting from the fact that consumers have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of their withdrawal from this contract. For this repayment, we will use the same means of payment that consumers used in the original transaction, unless expressly agreed otherwise with them; in no case will consumers be charged fees because of this repayment.

We may refuse repayment until we have received the goods back or until consumers have provided proof that they have returned the goods, whichever is the earlier. Consumers must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which they notify us of the cancellation of this contract. The time limit is met if consumers send the goods before the end of the fourteen-day period.

Consumers shall bear the direct costs of returning the goods. The costs are estimated at a maximum of approximately EUR 150.00 for goods that cannot be sent by parcel post.

Consumers shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.