Returns & Feedback

The health of your four-legged friend and your satisfaction are important to us!

Dr.Clauder's products are produced under strict hygiene and quality regulations. If you are dissatisfied with the quality of one of our products, please contact the retailer from whom you purchased the product.

Please have the following information ready for your retailer:

  1. Samples or photos of the product to be complained about.
  2. Reason for complaint
  3. Best before date and batch number
  4. Your contact details

Should a retailer be uncooperative, you are of course welcome to fill out our complaint form below!

We take your feedback very seriously, as we are interested in the continuous optimisation of our products. Please understand that we cannot process your complaint without the information below. Currently, complaints via our homepage are only possible within Germany. After a comprehensive quality check in our company, you will receive feedback from us immediately.

Personal data

*necessary information

First name*:

Your complaint

MHD (best before date)*:
File: Upload one or more files.
You want to return your order?
We look forward to receiving your return - simply use our returns form or send us an e-mail to